Return and Exchange Policy


Warranty Returns: All warranty returns are automatically assumed as product defect, However, customers are responsible for shipping it back to 16020 Kaplan Ave. City of Industry, CA. 91744. Once we receive your item, we will inspect it and notify you that we have received your return item. If your return is deemed due to a manufacturer's defect, we will send a replacement and issue a refund for the return shipping. However, if your return is due to negligence, you will be billed a fee to repair the item plus shipping cost.

Turn around time: We will do our best to ship the replacement item within 1-2 days upon receipt of the defective item.

 

CHANGE OF MIND

In some cases, we understand that you might change your mind about your purchase and want to return it. We will accept the return request as long as it is in the original packaging and we will refund your money minus shipping fees and the 20% re-stocking fee
Should you wish to return the item for such reason, please email us at sales@rbaphotobooths.com or call us at  +1 (888) 340-8883+1 (909) 438-0400 or +1 (866) 412-0160 (toll free).

 

DAMAGED PRODUCTS DUE TO MISUSE OF ITEM

We will not accommodate request to return on damaged products due to the end-consumer's misuse (if found true upon investigation)

INTERNATIONAL RETURN & EXCHANGE

We do not accept international returns or exchanges, including international returns and exchanges of online purchases.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@rbaphotobooths.com and we shall email you of the instructions.
Duration of the exchange process will usually take 14 days after.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

SALE ITEM(S)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

CUSTOM ITEM(S)

All sales are final for all custom items. No exchange and no returns for custom items.