FAQs

Do you ship internationally?

Yes we do. We advice our international customers to email us first and communicate with us on the product they want to order so that we can properly monitor the orders. Most international order requires more attention than our United States customers simply because of the shipping process.

For international shipping, please call us at +1 (626)348-9411 or +1 (866) 412-0160 (toll free) or email us at sales@rbaphotobooths.com.

 

Do I receive an invoice for my order?

Yes, we send out sales order and invoice for every order that comes out online.

 

Which payment methods are accepted in the Online Shop?

We accept all major credit cards. As of now, we use Paypal as our merchant. It is safe for our customers and accepts all major credit card if you don't have a Paypal account. On international order, we will send you a Paypal invoice for payment options.

 

If I will call or opt to pick up the product, how do I order online with out paying for the shipping?

You must call us at +1 (626) 348-9411 or +1 (866) 412-0160 (toll free) or email us at sales@rbaphotobooths.com so that a coupon can be provided for you. This coupon will offset the price for shipping. You can then give us a call or chat with us and set an appointment for will call.

 

How long will delivery take?

Depending on the stock availability, our turn around is usually 1 to 2 days and we update your order details with tracking information.

If we are out of stock, we will notify you immediately. We do accept orders even when we are out of stock. This just means it will take more than 2 days for us to ship your order out. Sometimes, only 5 business days when we are out of stock, but we will communicate that with you.

Moreover, we do require another 5 days for special orders such as black photo Booth Shells, black printer covers and black printer shelves

When you place your order online, you automatically get an email detailing your order. This order will be updated as something changes such us shipping. When your order ship out from our factory, your order automatically updates and sends you a tracking information.

You can always give us a call also if you like at +(626) 348-9411 or +1 (866) 412-0160 (toll free) or email us at sales@rbaphotobooths.com.

 

What happens if my order arrive damaged?

Please inspect the packaging of the item(s) when they arrive, and if you notice any damage please
make a note of it when signing for delivery.

We take extreme careful of packaging all our products. We put bubble wraps, foam peanuts, extra foam, etc. If for some reason it still arrive damage, we always advice our customers to inspect the shipment. It is unfortunate that you would experience this, but it happens to all large or small company. We then file a freight claim and get the freight company to pay it.

We consider quality assurance as one of our priority for customer satisfaction.
Before shipping out, we ensure that all items are packed carefully and securely.
However, if the item(s) do arrive damaged, please send photos of each item and packaging to sales@rbaphotobooths.com. Or call us at +1 (626) 348-9411 or +1 (866) 412-0160 (toll free).

 

What are your terms & conditions?

SHIPPING CONDITIONS:
*Please be reminded that although the purchased item may be in stock, we require 2-3 full business days to process the item/s (for quality assurance) before declaring the item/s good for shipping.

1. Orders will be shipped to your shipping address you have enlisted before checkout unless otherwise we ask for confirmation of address when we see the need.


We are not responsible for undelivered address provided by the buyer. We reserve the right to charge shipping fees for the costs being charged.
2. Items purchased on weekends and public holidays are dispatched the next working day.

3. Buyers are responsible for all shipping and handling fees of the exchange procedures.

4. For international shipping: due to strict/remote locations Australia, Canada and other Outlaying Territories & Islands, please consider the following options for your shipping fees and system of item.

a. you may opt to create your own shipping label and send the shipping label to us

b. if otherwise; please contact us for the shipping cost and custom duty cost

5. Please also note that we are not responsible of any delays once the package/item is in the hands of the courier. Please note that we item is not in our control once packages/items are in transit.



TERMS AND CONDITIONS:

WARRANTY:

Every product undergoes a thorough quality check before transferring to the desired/agreed courier. If the item has been found with damages upon receipt, please inform us immediately so immediate course of action shall be taken. A coverage of 1 year of warranty shall be applied on photo booths and 30 days warranty/replacement is offered for the other parts upon receipt of items (depending on damage and cause). Thus, please inspect the item upon receipt and report once a damage or discrepancy has been found.

Warranty Returns: All warranty returns are automatically assumed as product defect, However, customers are responsible for shipping it back to 16040 Kaplan Ave. City of Industry, Ca. 91744. Once we receive your item, we will inspect it and notify you that we have received your return item. If your return is deemed due to a manufacturer's defect, we will send a replacement and issue a refund for the return shipping. However, if your return is due to negligence, you will be billed a fee to repair the item plus shipping cost.

Turn around time: We will do our best to ship the replacement item within 1-2 days upon receipt of the defective item.

What does the Limited Warranty?

This Limited Warranty covers any defects in the item/s or workmanship under normal use during the Warranty Period bought by the customer.

During the warranty period, the repairing or replacing of item(s), are at no charges, the item/s or parts of the item that proves defective because of improper material or workmanship, under normal use and maintenance.



What does the Limited Warranty not cover?

– conditions, malfunctions or damage not resulting from the defects in material or workmanship.

– damage resulting from improper maintenance

– damage resulting from natural disasters

– theft of a product

– loss of a product

 

RETURN & EXCHANGE POLICY

Warranty Returns: All warranty returns are automatically assumed as product defect, However, customers are responsible for shipping it back to 16040 Kaplan Ave. City of Industry, Ca. 91744. Once we receive your item, we will inspect it and notify you that we have received your return item. If your return is deemed due to a manufacturer's defect, we will send a replacement and issue a refund for the return shipping. However, if your return is due to negligence, you will be billed a fee to repair the item plus shipping cost.

Turn around time: We will do our best to ship the replacement item within 1-2 days upon receipt of the defective item.

CHANGE OF MIND
In some cases, we understand that you might change your mind about your purchase and want to return it. We will accept the return request as long as it is in the original packaging and we will refund your money minus shipping fees and the 20% re-stocking fee
Should you wish to return the item for such reason, please email us at rey@rbaphotobooths.com or call us at +1 (626) 348-9411 or +1 (866) 412-0160 (toll free).

DAMAGED PRODUCTS DUE TO MISUSE OF ITEM
We will not accomodate request to return on damaged products due to the end-consumer's misuse (if found true upon investigation)

INTERNATIONAL RETURN & EXCHANGE
We do not accept international returns or exchanges, including international returns and exchanges of online purchases.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rey@rbaphotobooths.com and we shall email you of the instructions.
Duration of the exchnange process will usually take 14 days after

REFUNDS 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale item (s)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

CUSTOM ITEM(s)
All sales are final for all custom items. No exchange and no returns for custom items.