FAQs

Pricing Policies

Pricing Disclaimer

RBA does everything to ensure the accuracy of our website's prices. RBA tries to keep these
prices as constant as possible. However, there are inevitable cases where RBA website's prices may change.

Prices may be changed any time without further notice. 
Due to changing demand or economy, RBA reserves the right to change the product's price at any given time without prior notice. 

Prices listed in any other websites or RBA selling platforms may not be accepted. 
RBA Photobooths has a wide number of different online selling channels and we cannot always keep track and control when they are updated. RBA reserves the right not to accept a price listed on these other selling platforms especially if the listing is outdated.

Do you ship internationally?

Yes we do. We advice our international customers to email us first and communicate with us on the product they want to order so that we can properly monitor the orders. Most international order requires more attention than our United States customers simply because of the shipping process.

For international shipping, please call us at +1 (626) 922-7972 or +1 (866) 412-0160 (toll free) or email us at sales@rbaphotobooths.com.

 

Do I receive an invoice for my order?

Yes, we send out sales order and invoice for every order that comes out online.

 

Which payment methods are accepted in the Online Shop?

We accept all major credit cards. As of now, we use Paypal as our merchant. It is safe for our customers and accepts all major credit card if you don't have a Paypal account. 

For International orders, we do not accept Paypal payment. We only accept wire transfer for International orders.

 

If I will call or opt to pick up the product, how do I order online with out paying for the shipping?

You must call us at +1 (626) 922-7972 or +1 (866) 412-0160 (toll free) or email us at sales@rbaphotobooths.com so that a coupon can be provided for you. This coupon will offset the price for shipping. You can then give us a call or chat with us and set an appointment for will call.

 

How long will delivery take?

Depending on the stock availability, our turn around is usually 1 to 2 days and we update your order details with tracking information.

If we are out of stock, we will notify you immediately. We do accept orders even when we are out of stock. This just means it will take more than 2 days for us to ship your order out. Sometimes, only 5 business days when we are out of stock, but we will communicate that with you.

Moreover, we do require another 5 days for special orders such as black photo Booth Shells, black printer covers and black printer shelves

When you place your order online, you automatically get an email detailing your order. This order will be updated as something changes such us shipping. When your order ship out from our factory, your order automatically updates and sends you a tracking information.

You can always give us a call also if you like at +1 (626) 922-7972 or +1 (866) 412-0160 (toll free) or email us at sales@rbaphotobooths.com.

 

What happens if my order arrive damaged?

RBA Photobooths will acknowledge damaged products up to 3 days after it has been received. If we do not receive any communication after 3 days, we will assume your package was received in good condition and we will not acknowledge any dispute.

Please inspect the packaging of the item(s) as soon as they arrive. If you notice any damage, please make a note of it when signing for delivery.

We take extreme care when packaging our products. We use bubble wraps, foam peanuts, foam sheets, packing paper, etc. If, for some reason, the box arrived damaged, we always advise our customers to inspect the product and take pictures of the box/packaging and the product itself. We will file a claim with the freight company and it is very important that you keep the product in it's original packaging. The freight company will pick up the product, inspect the damages, and will return the product to us. Please send us the photos of the damaged products and packaging to sales@rbaphotobooths.com. Or call us toll free +1 (866)412-0160 or +1 (626) 922-7972 (Customer Service).

 

What are your terms & conditions?

SHIPPING CONDITIONS:
*Please be reminded that although the purchased item may be in stock, we require 3-5 full business days to process the item/s (for quality assurance) before declaring the item/s good for shipping.

1. Orders will be shipped to your shipping address you have enlisted before checkout unless otherwise we ask for confirmation of address when we see the need.


We are not responsible for undelivered address provided by the buyer. We reserve the right to charge shipping fees for the costs being charged.
2. Items purchased on weekends and public holidays are dispatched the next working day.

3. Buyers are responsible for all shipping and handling fees of the exchange procedures.

4. For international shipping: due to strict/remote locations Australia, Canada and other Outlaying Territories & Islands, please consider the following options for your shipping fees and system of item.

a. you may opt to create your own shipping label and send the shipping label to us

b. if otherwise; please contact us for the shipping cost and custom duty cost

5. Please also note that we are not responsible of any delays once the package/item is in the hands of the courier. Please note that we item is not in our control once packages/items are in transit.



TERMS AND CONDITIONS:

WARRANTY:

Every product undergoes a thorough quality check before transferring to the desired/agreed courier. If the item has been found with damages upon receipt, please inform us immediately so immediate course of action shall be taken. A coverage of 1 year of warranty shall be applied on photo booths and 30 days warranty/replacement is offered for the other parts upon receipt of items (depending on damage and cause). Thus, please inspect the item upon receipt and report once a damage or discrepancy has been found.

Warranty Returns: All warranty returns are automatically assumed as product defect, However, customers are responsible for shipping it back to 16040 Kaplan Ave. City of Industry, Ca. 91744. Once we receive your item, we will inspect it and notify you that we have received your return item. If your return is deemed due to a manufacturer's defect, we will send a replacement and issue a refund for the return shipping. However, if your return is due to negligence, you will be billed a fee to repair the item plus shipping cost.

Turn around time: We will do our best to ship the replacement item within 1-2 days upon receipt of the defective item.

What does the Limited Warranty?

This Limited Warranty covers any defects in the item/s or workmanship under normal use during the Warranty Period bought by the customer.

During the warranty period, the repairing or replacing of item(s), are at no charges, the item/s or parts of the item that proves defective because of improper material or workmanship, under normal use and maintenance.



What does the Limited Warranty not cover?

– conditions, malfunctions or damage not resulting from the defects in material or workmanship.

– damage resulting from improper maintenance

– damage resulting from natural disasters

– theft of a product

– loss of a product

 

RETURN & EXCHANGE POLICY

Warranty Returns: All warranty returns are automatically assumed as product defect, However, customers are responsible for shipping it back to 16040 Kaplan Ave. City of Industry, Ca. 91744. Once we receive your item, we will inspect it and notify you that we have received your return item. If your return is deemed due to a manufacturer's defect, we will send a replacement and issue a refund for the return shipping. However, if your return is due to negligence, you will be billed a fee to repair the item plus shipping cost.

Turn around time: We will do our best to ship the replacement item within 1-2 days upon receipt of the defective item.

CHANGE OF MIND
In some cases, we understand that you might change your mind about your purchase and want to return it. We will accept the return request as long as it is in the original packaging and we will refund your money minus shipping fees and the 20% re-stocking fee
Should you wish to return the item for such reason, please email us at sales@rbaphotobooths.com or call us at +1 (626) 922-7972 or +1 (866) 412-0160 (toll free).

DAMAGED PRODUCTS DUE TO MISUSE OF ITEM
We will not accommodate request to return on damaged products due to the end-consumer's misuse (if found true upon investigation)

INTERNATIONAL RETURN & EXCHANGE
We do not accept international returns or exchanges, including international returns and exchanges of online purchases.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@rbaphotobooths.com and we shall email you of the instructions.
Duration of the exchange process will usually take 14 days after

REFUNDS 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale item (s)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

CUSTOM ITEM(s)
All sales are final for all custom items. No exchange and no returns for custom items.